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Inquiry Submission By 19BI77

I need to contact my bank in the UK urgently.

I have a Cellcard sim and was charged $5 for the sim and $5 for calling credit which expired in less than 1 minute.

Apparently calls to the UK cost 25cents pm but I am usually on hold for a long time before even connected so money can disappear quickly.

I was advised that I have paid too much for the sim card in the first place.

I have emailed the bank securely but the response time is 72 hours.

I have been advised that the smart card is cheaper to run/call the UK but I only need to ring once and don’t want the hassle of paying for yet another sim for a one-time phone call.

Any advice would be very much appreciated, thank you.